Rethinking Healthcare Challenges: Tech Solutions and LTCi Impacts
Caregiver and healthcare professional’s burnout is real and has not seemed to lighten up, even in a post-COVID peak environment. Layer on the quiet quitting trend that has negatively affected the healthcare and business worlds, and insurance carriers and their customers are suffering the impacts. Information needs to flow for claims to be reviewed and promptly paid. When the resources to process or evaluate this information are not available or disengaged, bottlenecks form and customers experience delays in obtaining information and payments. Webinar speakers will share different perspectives on these challenges and developments to help organizations overcome them with both people-based and innovative solutions.
Fabiola Amaro Best, Senior Vice President and COO, Continental General
Fabiola Best is Senior Vice President and Chief Operating Officer for Continental General. She has more than 29 years of insurance experience supporting a variety of insurance products with an emphasis on management of underwriting, new business, customer service, call centers, billing and claims. Prior to joining Continental, Fabiola served as Vice President of Administration for National Western Life Insurance Company. She holds a Fellow, Life Management Institute designation, as well as Fellow, Academy of Life Underwriting. She holds a B.S in Business Management from Universidad de Lima, Peru.
Julie Peterson, Vice President of Operations, Fuzion
Julie Peterson is the Vice President of Operations for Fuzion, bringing over 17 years of invaluable experience in the field of insurance claims. With a B.A. in Psychology, Julie combines her expertise with her passion for excellent customer service to drive the success of her team and clients. She is also an active and dedicated member of the International Claims Association Health & LTC committee, contributing to the improvement and advancement of the LTCi industry. Julie serves her alma mater as Huntington University Alumni Board secretary.
Michael Wang, Founder, Inspiren
Michael Wang is the founder of Inspiren, an award-winning healthcare technology company. Inspiren's flagship solution, AUGi (Augmented Intelligence), has received an Edison Award, Fast Company's Innovation by Design Award for Artificial Intelligence, and Time Magazine's Best Inventions. Wang held numerous roles as a clinician at New York-Presbyterian Hospital and has vast clinical experience in cardiothoracic surgery and direct patient care. From his observations at the bedside, he assembled a team to create AUGi, a hybrid sensing wall-mounted AI that improves patient safety and clinical outcome. He is the author of the Amazon best selling book, "The Nurse's Guide to Innovation," and his articles on clinician led innovation have been published widely.
For his pioneering work and inventions in both healthcare and hospitality industries, he has been recognized internationally having received the inaugural innovation award from The American Nurses Association, Fast Company's Linda Tischler Award for Design, and Emory University 40 under 40. He graduated from Oxford College, Emory University, and holds advanced degrees from Columbia University.